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FAQ

Answer: Investors can use the online trading platform offered by our company, which trades according to the market price or Pending Order 24 hours a day, and you can trade through mobile devices such as mobile apps, tablets, and others, etc.

Answer: Our platform provides a professional CFD trading service, including Forex, commodities, indexes, and share CFDs, etc. Product variety and trading flexibility. Welcome to invest and trade in our company.

Answer: Our company will charge the margin according to the different products. The margin calculation model is classified as floating margins and fixed margins. Detailed margin information for each product, You can refer to the "More Contract Specifications" on our official website.

Answer: You can check the trading times of various products on the trading platform. Please log in to the platform> Market Watch on the left> right-click on the product> Select Specification. And you can check the trading time.

Answer: When log-in into the platform, please press and hold the Ctrl + T key on your keyboard to open the Terminal window and select Account History. Right-click on all account history ( All History) to view all transaction history.

Answer: It can be used. Our platform supports EA Expert Advisor.

Answer: Please log-in to your trading platform> Market Watch window on the left> right-click "Show All" to view all trading products.

Answer: If investors are opening both buy and sell orders for the same products and the same lots at the same time. The system will automatically enable hedging, regardless of whether the market price is rising or falling, with relatively low risk.
※ Friendly reminder: Hedge or hedging can not totally avoid the risk of the stop out. The balance of account may be stop out due to changes in the spread between the buy price and the sell price and overnight interest expenses. Therefore, Investors should pay attention to the remaining balance in the account too when processing hedging.

Answer: Hedged Margin for Mini account and STP account, Forex and gold will charge margin 0%, and commodities, indexes, cryptocurrencies and share CFDs will charge margin 10%. Hedged Margin for ECN account will charge margin 50% for all types of goods.

Answer: If the balance of the account is insufficient and then capital can not be deposited immediately. Resulting in the margin level of the account fall to lower than the stop out level. The system will close the most loss orders automatically. The minimum of stop out level for each account, Mini account: 20%, Standard STP account: 30% and ECN account: 50%.
※ Friendly reminder: Hedge or hedging can not totally avoid the risk of the stop out. The balance of account may be stop out due to changes in the spread between the buy price and the sell price and overnight interest expenses. Therefore, Investors should pay attention to the remaining balance in the account too when processing hedging.

Answer: Stop Loss and Take Profit refers to setting a predetermined closing order price when the market price reaches the setting closing order price. The system will automatically close the order, setting a Stop Loss price to avoid excessive losses, and setting a Take Profit price to prevent the profits you should receive. Setting a Stop Loss and Take Profit is possible. Which will reduce the loss of orders and achieve the maximum profit expected, which is one of the tools used to manage the client's investment risk. Please right-click on the order in "Terminal-Trade" for setting the Stop Loss price and Take Profit price. Click "Modify or Delete Order" and set the desired Stop Loss price or Take Profit price in the popup window.

Answer: The pending orders on the platform do not expire until cancelled manually.

Summer Time: Settlement at 4:00 am of Thailand time in the morning of every day (GMT + 1 21:00)
Winter Time: Settlement at 5:00 am of Thailand time in the morning of every day (GMT + 1 22:00)

Answer: When you are holding orders during summer time through 4:00 am of Thailand time (GMT + 1 21:00) or winter time through 5:00 am of Thailand time (GMT + 1 22:00), those orders will be charged overnight interest or be paid overnight interest based on the product.

Answer: Swap rates for each product can be viewed on the MT4 trading platform. After login into the platform, Right-click on the product in the Market Watch window on the left. Choose the specification to see "Swap Long" and "Swap Short", which are "Swap long (Buy order)" and "Swap short (Sell order). "The overnight interest rate is determined by the swap rate on the platform. If the swap rate is negative, the client will be charged interest. The swap rate is positive, the client will be paid interest from the company.

Answer: Formula calculating overnight interest for Gold, silver, US oil, UK oil and some indexes = lot * Swap Rate * number of days
For example: a client opens buy order 2 standard lots for gold and holding overnight, overnight interest = - 5.46 USD * 2 lots * 1 day = -10.92 USD. The result is a negative value, meaning the client has to pay 10.92. USD. Therefore, overnight interest is determined by the swap rate on the platform. If the swap rate is negative, the client will be charged interest. The swap rate is positive, the client will be paid interest from the company.

Answer: We will calculate overnight interest for 7 days per week in accordance with international banking practices. When made the deal for forex trading, The execution date will be the next two trade days (T 2). We calculate overnight interest for 1 day on Monday, Tuesday, Thursday, and Friday. The overnight interest will be charged for 3 days on Wednesday.

Answer: According to international banking practice, forex transactions are executed after 2 trade days (T+2). For example, the deal is traded on Monday. The execution date will be Wednesday.
Monday: overnight interest for 1 day that holding order from Monday through Tuesday, and then execution date is Wednesday through Thursday. Therefore, the client will be paid/charged overnight interest for 1 day.
Tuesday: overnight interest for 1 day that holding order from Tuesday through Wednesday, and then execution date is Thursday through Friday. Therefore, the client will be paid/charged overnight interest for 1 day.
Wednesday: overnight interest for 3 days that holding order from Wednesday to Thursday, and then the execution date is Friday through Monday. Therefore, the client will be paid/charged overnight interest for 3 days.
Thursday: overnight interest for 1 day that holding order from Thursday through Friday, and then the execution date is Monday through Tuesday. Therefore, the client will be paid/charged overnight interest for 1 day.
Friday: overnight interest for 1 day that holding order from Friday through next Monday, and then the execution date is Tuesday through Wednesday. Therefore, the client will be paid/charged overnight interest for 1 day.

Answer: According to international banking practice, forex transactions are executed after 2 trade days (T+2). The overnight interest is calculated on the execution date, holding orders from Wednesday to Thursday, and the execution date is Friday to next Monday. Therefore, all forex products need to be calculated overnight interest 3 days when holding orders from Wednesday to Wednesday to Thursday. The home country's currency involved in the transaction will also be calculated the overnight interest if meeting important holidays or events of that home country.

Answer: Yes, our company will calculate overnight interest as well when the order is on hedge or hedging.

Answer: The overnight interest will be settled at 5:00 of Beijing time (GMT+1 22:00) per day at summertime, or 6:00 of Beijing time (GMT+1 23:00) per day at wintertime, and will be displayed in the column named "Swap" in MT4 software. Among them, it also affects the "Equity" in the account, and will actually increase or deduct into"balance" in the account after the order is closed.

Answer: When trading spot stock indices via contracts for difference (CFDs), please be advised that when a listed company (component) of an underlying stock index pays dividend to its shareholders, the value of the corresponding position held in the client’s trading account will be affected after the closing of the market (trading platform / server time). Determined by whether the client’s position is long or short, the trading account will incur a net of tax dividend adjustment, which may be a payment or a charge. (Please note that stock indices futures CFDs do not participate in dividend adjustment.)

Answer:
Dividend payment received when holding a long position:
Dividend Payment = Component Dividend (weighted, per stock index contract) × Position Size in Standard Lot × Contract Size per Standard Lot

Dividend charge deducted when holding a short position:
Dividend Charge = Component Dividend (weighted, per stock index contract) × Position Size in Standard Lot × Contract Size per Standard Lot

Answer: Suppose a client of the STP account opens a Buy-order for HK50 0.01 lot on date 9/24 and holding this order through the closing of the market (trading platform/server time) on that day. Because the date was given, The dividend is 9/25, therefore, it is necessary to refer to dividend figure information on 9/25 from the announcement of the official website. Assume that the dividend figure information on 9/25 is 1.214. The calculation methods are as follows:
1.214 (Component Dividend (weighted, per stock index contract)) × 0.01 (lots) × 50 (contract size) = 0.607 Hong Kong Dollars Suppose the exchange rate is 7.8381, which will become 0.077 US dollars, rounding to 0.08 US dollars, because of client open buy-order. Therefore, the client will receive dividends of 0.08 US dollars.